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Inquiry
Customer
Service
ICOP
is a full service design and manufacturing engineering company.
We offer customers with off-the-shelf embedded controllers
and application products, OEM and ODM services, engineering
consulting, and rapidly after-sale service.
If you
need any customer service, please contact ICOP's regional
office. Our customer service representatives, technical consultants
and engineers will provide the technical supports you need.
If you will contact us after the working hours, please send
us e-mails.
For general
information and sales, contact: info@icoptech.com
For technical support, contact: techsupport@icoptech.com
Or you
can send emails to the regional office.
User
Manual/Driver/Software Download
ICOP offers an open database to our users and those who are
interested in our products. For our product information, software
and drivers we developed, and technical know-how of our kernel
technology, viewers can always find them and downloading from
the User Manual and Driver/Software sections. In the Application
Software and Accessories and Peripherals section, you can
find our application white paper by linking to our engineering
website to teach you how to employ the technology ICOP develops.
The FAQ section lists the frequently asked questions and the
answers for them. These questions are collected from the questions
inquired by our clients.
Purchase
Orders
Purchase orders are welcomed by telephone, mail or fax. Please
make sure that the purchase order includes purchaser's name,
phone number, model number, purchase order number, billing
and shipping information, and the quantity of each purchased
products. The purchasers must pay in full all applicable taxes,
insurance and shipping charges.
- Prices
and Specifications are subject to change without notice.
- Shipping
way will be via ground transportation unless being specified.
- Delivery
lead-time is based on stocks availability and manufacturing
schedule. Normally it takes 14 to 28 days.
- Quantity
discount is based on the volume per shipment or contract
basis.
- Payment
terms: Company check /Cashiers check / Visa Cards / Master
Cards or T/T wiring.
- Credit
line is based on credit approval.
- Government
purchase orders are accepted.
Warranty
ICOP provides one-year parts and labor warranty for all sold
merchandise, starting from the shipping date. Any product
that is found defective within this period of warranty can
be replaced or repaired, after ICOP checks and verifies the
defects. This warranty is not extended to any product, which
is repaired or altered by anyone other than ICOP's technicians
or is misused or improperly installed.
Merchandises
can be returned for credit within 30 days after being shipped.
All return for credit will be subject to a 15% restocking
fee, except for evaluation units. All return credit will not
include the shipping and handling fee. Please check the Return
Merchandise Authorization section for our RMA policy.
Custom
Engineering and Manufacturing Service
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